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Manuale Utente (Inglese)

Network and device statuses and error messages

Our service provides several statuses for networks and devices so that you can track the 'health' of your system and quickly respond to changes.

The statuses are presented on the 'Networks' and 'Devices' summary pages and duplicated on the detailed page of the selected network.

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Status is highlighted with the colour indication for a quick reaction:

  • Grey can indicate multiple statuses:

    • Loading — the status is relevant for the network that was added, and the data is currently being loaded for Keenetic RMM's interface.

    • Confirm rights — there are several scenarios in which you need to re-verify the rights for this network or this device. You need to click the 'Confirm rights' button and enter the login and password from the device.

      statuses-rmm-03-en.png

      Importante

      While the network or device is in the 'Confirm rights' status, we do not receive data and, therefore, cannot display it in Keenetic RMM Beta.

  • Green — Online — network or device is available.

    Nota

    The devices are polled no more often than once in 15 seconds.

  • Red — Offline — network or device is not available.

    Nota

    The Offline status appears if Keenetic RMM has failed to poll the device 3 times in a row.

  • Yellow — Warning — there are issues and errors; user action is required to fix them. Details of the errors are given below.

Errors for the 'Warning' status

Here are the errors that you can see in the Keenetic RMM Beta interface.

Importante

Please note that in order to resolve some errors, you need to submit a request the Keenetic Support.

When describing the problem for the Keenetic Support, please make a diagnosis of the device and attach this file to the application. How to diagnose the device can be found here.

Error

Description and solution

KEENDNS NOT VALID

Please check the entry is correct and/or сheck the address against the one displayed in the device's web interface.

KEENDNS NOT FOUND

The KeenDNS address may have been changed recently. Check the address in the device's web interface.

SSL CONNECTION ERROR

Failed to establish a secure connection to the device. Please contact our Support.

SSL CONNECTION FAILED

Failed to establish a secure connection to the device. Please contact our Support.

DEVICE NOT REACHABLE OVER HTTPS

Please make sure that the firewall does not block or redirect incoming requests to port 443.

UNKNOWN NETWORK PROBLEM

Please contact our Support.

UNKNOWN RESPONSE PROBLEM

Please contact our Support.

UNAUTHORIZED

Authorization problem to access the device. Remove the device and add it again.

TEMPORARY UNAUTHORIZED

There is an authorization problem in accessing the device. Wait and try again, or contact our Support.

ACCESS DENIED

Reset to factory settings, or remove the device and add it again.

TIMEOUT PROBLEM

The device is not responding. Check the quality of your device's connection to your Internet service provider.

CONFIRM RIGHTS

Confirmation of access rights to the device is required. Enter the login and password from the device.

TEMPORARY DEVICE NOT REACHABLE

Wait and try again, or reboot the device.

UNKNOWN ERROR

Please contact our Support.

NOT INSTALLED CLOUD COMPONENT

The 'Cloud-based remote control and KeenDNS' component is not installed on the device. Install the component or update the KeeneticOS to the latest version.

NOT SUPPORTED FIRMWARE VERSION

This version of KeeneticOS is not supported. Update it to the latest version.

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