Skip to main content

User Manual

Saving the self-test file with Keenetic app

Using the Keenetic mobile application, it is possible to upload the self-test.txt system file from the router.

Note

The self-test system file contains complete router system information (without passwords), diagnostic information, logs and current configuration. If you encounter a problem with your router or connection to your Internet service provider, you can send the self-test file to our Keenetic Support for analysis and diagnosis of the problem.

On the site dashboard, select the device whose settings you wish to connect to and then click on its name:

selftest-app-01-en.png

Go to 'Management':

selftest-app-02-en.png

Click on the 'Download the self-test file' button:

selftest-app-03-en.png

This will download the self-test.txt file from the router to your mobile device.

You can now send the saved file to Keenetic support by post.

Important

If the purpose of saving the self-test.txt file is to determine the cause of an error or disconnection, you should wait until the error or disconnection occurs before saving the file.