Site and node statuses
Keenetic RMM provides several statuses for sites and nodes to track their health and react quickly to changes.
The statuses are displayed on the Sites and Nodes pages and, with an extended description, on the Site detail page.
| Description | Colour |
|---|---|---|
Online | The site/node is available. Note, that data is updated periodically. | Green |
Offline | The site/node is not available. | Red |
Loading | The site data is loading. Please wait, this may take some time. Note that this is the controller's initial status until the connection is established. | Grey |
Confirmation of rights required | The confirmation of access rights is required. Click the “Confirm rights“ button and enter the node login and password. Until the rights are confirmed, the node data doesn't get updated in the Keenetic RMM. | Grey |
Extender mode not supported | Extender added as site isn’t supported in the Keenetic RMM. Please, use the Keenetic device in the router mode when adding a site. | Grey |
Pending activation | Waiting for the isp-locked controller activation. | Blue |
Unknown network error | Please contact our Support. | Yellow |
Unknown response error | Please contact our Support. | Yellow |
Access denied | Reset the node to factory settings, or delete the node and add it again. | Yellow |
KeenDNS not found | KeenDNS may have been changed recently. Check KeenDNS against the address displayed in the node's web interface. | Yellow |
SSL connection failed | Failed to establish a secure connection to the node. Please contact our Support. | Yellow |
Timeout error | Failed to connect to the node within a set time interval. Check the quality of the Internet connection and try again. | Yellow |
KeeneticOS version not supported | Please, update KeeneticOS to the latest version. | Yellow |
Cloud component not installed | Cloud-based remote control and KeenDNS component is not installed on the node. Install the component and update the KeeneticOS to the latest version. | Yellow |
Temporarily unavailable | Please wait for a while or reboot the node. If the status doesn't change after that, contact our Support. | Yellow |
Connection failure | Unstable connection between the extender and the controller. Check the quality of the connection and try again. | Yellow |
Reboot | The site/node reboot is started from the Keenetic RMM interface. Please wait for a while. | Purple |
OS update | The KeeneticOS update is started from the Keenetic RMM interface. Please wait for a while. | Purple |
Important
If you have problems with your Keenetic device or connection to the Internet, you can send a self-test file to our Support for diagnostics.