Keenetic RMM Beta (Remote Network Monitoring and Management) is a cloud-based multi-site remote monitoring and management solution purpose-built for Small/Medium-sized businesses to help keep critical networks and infrastructure online 24/7.
It allows you to centrally monitor the status of all devices at any time from anywhere in the world and from any type of device. The Keenetic RMM service can be accessed via a web browser allowing cross-platform operations.
Important
Keenetic RMM Beta service is developed for devices with KeeneticOS version 3.6.3 and higher (all actual Keenetic models with index KN-XXXX, produced since 2018).
Keenetic RMM offers features that allow you to administer your network faster, more conveniently and efficiently:
The ability to remotely add a device by its service tag or KeenDNS domain name;
Convenient, quick and seamless access to the web interface of each device from the Keenetic RMM control panel;
Telegram messenger notification system — easy to set up alerts will keep you informed of important events;
The ability to create a team and send invitations to manage public networks together;
Detailed and up-to-date information on each network — displaying numerous network parameters, controllers and access points, as well as all connected devices for monitoring;
Group operations for ultra-fast network and device management;
A single Keenetic Account is used to access the Help Center website, the Keenetic RMM cloud service and the Keenetic mobile app;
Search panel to quickly and easily find the network or device you need;
The Keenetic RMM web control panel provides cross-browser access, allowing it to work correctly on any device from laptop to smartphone, regardless of the device's operating system;
The interface is implemented in a light and dark colour palette.
Note
The Keenetic RMM Beta service is under active development and beta testing, and we have big plans for its evolution. We value user feedback to our technical support engineers or directly to the developers so that we can quickly find bugs and fix them as fast as possible.
There is a special '' section in our Community Forum, where you can leave your questions, feedback, first impressions about Keenetic RMM Beta and discuss development plans or offer new features.
You can find articles and instructions on using the cloud service on the Help Center website under the 'Keenetic RMM Beta' section.
To log in to Keenetic RMM Beta, go to rmm.keenetic.com.
Then, click 'Log In' to access the Keenetic RMM.
Login is performed through the unified user authentication service Keenetic Account.
If you do not have a Keenetic account, refer to the 'Keenetic Account' article.
Important
Two-factor authentication is available in Keenetic Account. Activating two-factor authentication is not mandatory. It is an advanced security feature, in addition to your regular login and password.
If you forgot your password, use the password recovery form by clicking on 'Forgot password?'
You can log in to your Keenetic account in several ways, choose the one that works best for you:
Login+Password combination. Use your Keenetic Account
e-mailas your login.Access via a previously created Google account, Facebook profile or Apple ID account.
Tip
If you have a Google, Facebook, or Apple account, you can opt out of the registration procedure and connect to your Keenetic Account using one of the accounts. In this case, the registration process will take less time, and you won't have to go through the e-mail confirmation step.
To add a device, click 'Add network'.
You can add a network in two ways:
Using the 'KeenDNS Address' option — a convenient domain name service for remote access.
To connect and configure KeenDNS, follow the 'KeenDNS service' instructions.
Or via 'Service Tag' c printed on the bottom of the device.
It consists of
15 digitsand looks like:XXXX-XXX-XXX-XXX-XXXThe Login+Password pair must be entered for the device to be added.
Important
The router's operating system version must be 3.6.3 or later.
Network Privacy Management
Our service has a feature to control network privacy:
Private network — a personal network that is not visible to other team members;
Team network — a public network that is visible to team members.
You can set up network privacy:
When adding a network — the 'Mark as private' checkbox;
On the 'Networks' page — through an additional menu;
For several networks at once — through group actions.
Our service provides the ability to import devices that are registered through the Keenetic Account.
You can read more about registering devices in the "How do I register my Keenetic device?" article.
Click 'Import routers from Warranty App' on the homepage or sidebar menu:
Select the devices you want to import into the RMM:
Once selected, click the 'Import' button. It will take up to 1 minute to import and download information.
Important
Wi-Fi system extenders that have not been registered before automatically become under warranty when the Wi-Fi system controller is imported.
Location is a powerful and effective administrator tool with which you can monitor a selected network consisting of a router (controller) and all extenders connected to it. Here you can get summary information about various important parameters, for example, such as the status and speed of Internet connections, parameters of the processor load (CPU) and RAM of the device, quickly find out the number of connected devices (hosts), detailed information on each connection, see graphs of traffic distribution by connected devices and types of connections, distribution of connected devices by segments.
To go to the Location page, click on the network header or use the context menu on the Network List page.
The detailed web page consists of 4 chapters:
Let's learn more about each of them.
Dashboard
The Dashboard page displays important and relevant information for network monitoring and administration. Information is available in various forms.
Important
You can seamlessly access the web interface to controller of your network. You can find out how to set up access from the Internet to the web interface here.
The top sidebar consists of the network status, the number of network devices and users connected to the network, as well as the CPU and RAM parameters.
More information about statuses and errors for the Warning network status can be found here.
The Ethernet connection block shows all the available connections of your controller, as well as the parameters of this connection.
Note
If your device has more than 1 connection (for example, a backup channel via a 4G modem), this connection will also be displayed in this block.
Traffic Distribution chart for the last
24 hoursis available in2types:Hosts — traffic distribution for registered devices only. Unregistered devices are displayed as 'Unregistered devices traffic'. If you want to register a device, you can do this in the Keenetic web interface.
Important
If your device has been updated, rebooted, reset, etc., in the interface you will see the data from the moment the device was rebooted.
Connection type — wireless and wired connections
Hosts Distribution chart is available in
2types in real-time:Segments is the distribution of registered and unregistered users by network segment. By default, the Home segment is activated on all Keeentic devices. If you want to create more segments, you can do this in the Keenetic web interface.
Connection type — wireless and wired connections.
The speed graph for the connected Internet connection is built from the data for the last
1 hour,3 hoursor1 day. You can read more about ways to connect to the Internet here.
The CPU/RAM values graph is built from the data for the last
1 hour,3 hoursor1 dayfor the network controller.
Devices
In this chapter, you can see all the Keenetic devices that are included in your location - their statuses, models, devices connected to each router or extender in your location, as well as technical parameters.
Tip
You can customize the display of columns on the Devices list page. Display only what you need to work with the service.
Important
You can seamlessly access the web interface of any Keenetic device on your network. You can find out how to set up access from the Internet to the web interface here.
Hosts
This chapter snows all users connected to your network.
Tip
You can customize the display of columns on the Hosts list. Display only what you need to work with the service.
Information
The contact information section serves as a quick contact for network maintenance.
The chapter consists of two blocks to be filled in:
Address is the actual address of the network setup.
Contact is information for communication. Here you can specify such information as name, phone number, e-mail, as well as the necessary comments to this contact.
Important
A checkbox about data transfer is required when adding a contact. Without this, you will not be able to add a contact to the Information page. If you make any changes, the checkbox will be reset and you will need to confirm it again.
Note
At the moment, you can add only 1 contact to the Contact section.
The Keenetic RMM service provides the ability to receive network status notifications in the Telegram messenger.
To set up the integration, click on 'Alerts' in the sidebar under 'Notifications'.
Click 'Connect' to start.
If you have the web version of Telegram installed — choose the 'Automatic' method.
If the mobile version of Telegram is installed — choose the 'Manual' method.
Events for notifications
Notifications can be customized — receive only those events that are important to you.
To configure notifications, go to the "Settings" tab.
Tip
To send all notifications, we recommend using "All notifications"
Network lost connection to the Internet — the network has lost its Internet connection;
Network going back online — the network has returned to 'Online' status from 'Offline' status;
Device lost connection to the Internet — the device has lost its Internet connection;
Device going back online — the device has returned to 'Online' status from 'Offline' status;
Network was rebooted — the network was rebooted with some status (via RMM Tasks);
Device was rebooted — the device was rebooted with some status (via RMM Tasks);
Device was updated — the KeeneticOS version was updated for the device with some status (via RMM Tasks);
Team invitation accepted — The invitation to join a team has been accepted;
Changing connection to Internet — the network has changed its Internet connection from the primary to the backup and vice versa;
Changing status of primary connection — the status of the primary Internet connection has changed ('Online'-'Offine'/'Offline'-'Online')
Changing status of backup connection — the status of the backup Internet connection has changed ('Online'-'Offine'/'Offline'-'Online')
Adding new member to network — a new member has been added to the network;
Connection registered host to network — an unregistered device was connected to the network;
Connection unregistered host to network — a registered device was connected to the network;
Changing host registration status — the host was registered or vice versa.
Our service provides several statuses for networks and devices so that you can track the 'health' of your system and quickly respond to changes.
The statuses are presented on the 'Networks' and 'Devices' summary pages and duplicated on the detailed page of the selected network.
Status is highlighted with the colour indication for a quick reaction:
Grey can indicate multiple statuses:
Loading — the status is relevant for the network that was added, and the data is currently being loaded for Keenetic RMM's interface.
Confirm rights — there are several scenarios in which you need to re-verify the rights for this network or this device. You need to click the 'Confirm rights' button and enter the login and password from the device.
Important
While the network or device is in the 'Confirm rights' status, we do not receive data and, therefore, cannot display it in Keenetic RMM Beta.
Green — Online — network or device is available.
Note
The devices are polled no more often than once in
15 seconds.Red — Offline — network or device is not available.
Note
The Offline status appears if Keenetic RMM has failed to poll the device
3 timesin a row.Yellow — Warning — there are issues and errors; user action is required to fix them. Details of the errors are given below.
Errors for the 'Warning' status
Here are the errors that you can see in the Keenetic RMM Beta interface.
Important
Please note that in order to resolve some errors, you need to submit a request the Keenetic Support.
When describing the problem for the Keenetic Support, please make a diagnosis of the device and attach this file to the application. How to diagnose the device can be found here.
Error | Description and solution |
|---|---|
| Please check the entry is correct and/or сheck the address against the one displayed in the device's web interface. |
| The KeenDNS address may have been changed recently. Check the address in the device's web interface. |
| Failed to establish a secure connection to the device. Please contact our Support. |
| Failed to establish a secure connection to the device. Please contact our Support. |
| Please make sure that the firewall does not block or redirect incoming requests to port 443. |
| Please contact our Support. |
| Please contact our Support. |
| Authorization problem to access the device. Remove the device and add it again. |
| There is an authorization problem in accessing the device. Wait and try again, or contact our Support. |
| Reset to factory settings, or remove the device and add it again. |
| The device is not responding. Check the quality of your device's connection to your Internet service provider. |
| Confirmation of access rights to the device is required. Enter the login and password from the device. |
| Wait and try again, or reboot the device. |
| Please contact our Support. |
| The 'Cloud-based remote control and KeenDNS' component is not installed on the device. Install the component or update the KeeneticOS to the latest version. |
| This version of KeeneticOS is not supported. Update it to the latest version. |
KeeneticOS update
Keenetic RMM provides the functionality to update KeeneticOS to the latest available version from a pre-selected channel. Read about how to set up the update channel here.
The availability of a KeeneticOS update is shown on the Devices page with an icon and colour indication. To update your device, click on the icon and confirm the action.
For convenience, a group update function is available. To update a group of Keenetic devices, select the devices for which an update is available and click on the 'Update OS' button in the group operations menu.
Note
To track the device's OS update status, you will be redirected to the Tasks page.
Device reboot
To reboot a device, click on the context menu, select 'Reboot' and confirm the action. Reboot is available for both Wi-Fi System Controllers and Extenders.
Important
A reboot of Wi-Fi-System members is available if the Controller version is 3.8 Alpha 1 or higher.
A group reboot functionality is implemented for convenience. Select the devices that you want to reboot and click on the 'Reboot' button in the group operations menu.
Note
To monitor the device reboot status, you will be redirected to the Tasks page.
Network reboot
To reboot a network, click on the context menu, select 'Reboot' and confirm the action.
Important
A reboot of network is available if the Controller version is 3.8 Alpha 1 or higher.
A group reboot functionality is implemented for convenience. Select the networks that you want to reboot and click on the 'Reboot' button in the group operations menu.
Note
To monitor the network reboot status, you will be redirected to the Tasks page.